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Kraft Foods

Kraft Foods

www.kraftfoods.com
What is your customer experience with Kraft Foods?

Kraft Foods Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Kraft Foods has a 2.1 star rating from 154 customer reviews, with 25% likely to recommend and 66% unfavorable sentiment. Consumers are mostly dissatisfied and many want Kraft Foods reviews to highlight product quality and customer service problems.

Key Takeaways for Future Customers

  • Check Kraft Foods reviews for recurring quality and packaging issues before buying.
  • Prepare for slow or disengaged customer service when seeking refunds, exchanges, or subscription help.
  • Price level is medium; some products remain popular despite complaints.

Negative Feedback / Risk Areas

  • Frequent customer complaints about contamination, bugs, mold, and foreign objects in food.
  • Poor taste quality, shrinkflation, and packaging defects like missing shaker bags or torn seals.
  • Disengaged support, refund and exchange delays, and difficulty reaching someone for subscriptions or product info.

Positive Feedback

Reviewers note good sliced and shredded cheeses, some reliable products, and a diverse product range valued by long-term customers.

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Media from reviews

Kraft Foods - Kraft cheese block didn't melt
Kraft Foods - Block cheese that didn't melt for my Macs & cheese.Kraft Foods - Defective productKraft Foods - Defective product - Image 2Kraft Foods - Weight on boxes isntKraft Foods - Weight on boxes isnt - Image 2Kraft Foods - Weight on boxes isnt - Image 3
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Show reviews that mention
cheese kraft customer bake box packaging package shake bags block
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MrsC C
map-marker Orlando, Florida

I received a promotional post card with their name and I want to know if it's legit

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An Indian agent answered the phone. When I asked for his name, he was gone or mute on purpose.

I mentioned that I just wanted to have information on one of their products, but he would not respond.

Very scary and disappointing. There should be a regulation for this; after all, we're talking about health supplements.

Pros:
  • Decent product
Cons:
  • No way to communicate with them
  • Pretty fishy

User's recommendation: Switch to another company such as Gaia labs.

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Marla R Ibd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Portland, Oregon

Contaminated food

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AI Highlights
  • I am a longtime Kraft customer who enjoyed Velveeta Shells and Cheese.
  • The last box contained a black animal claw, apparently a rat claw.

I have been a Kraft customer my entire adult life and ate a lot of it as a kid too. I have regularly bought countless items but particularly enjoyed Velveeta Shells and Cheese.

Not sure I can eat it ever again, or anything Kraft. My last box had a black animal claw in it! It appears to be a rat claw, by the size and density. I didn't realize until I'd eaten a good bit and saw it on my spoon.

It's been a few weeks and I'm still shuddering over it. I won't be getting over it anytime soon.

User's recommendation: Examine your food closely!

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Robert C Eof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erie, Pennsylvania

Another problem with no bake...

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AI Highlights
  • Coupons didn't work for the no bake cheesecake.
  • A paper liner was inside the sealed pack; the package tore and left a big mess on the floor.

Another problem with no bake cheesecake. Ref # 0565**** couple free coupons didn't work they have a package problem with no bake cheese cake first time pieces of paper/liner inside sealed pack now something tore packages and placed in box pulled out and big mess all over my floor

Pros:
  • Good when good

Preferred solution: Help to solve problems

View full review
Anonymous
map-marker Allen, Texas

Kraft cheese block didn't melt

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AI Highlights
  • The cheese did not melt when heated with milk.
  • The reviewer says the cheese seems plastic and questions its quality.
Kraft Foods - Kraft cheese block didn't melt

The Kraft block 8 Oz cheese I purchased didn't melt when I was trying to melt it with milk.

I think they can do better by giving consumers real cheese instead of cheese that have some type of plastic in it.

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Robert C Eof

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Erie, Pennsylvania

Another problem with no bake...

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Another problem with no bake cheesecake. Ref # 0565**** couple free coupons didn't work they have a package problem with no bake cheese cake

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Cindy V Sxy
map-marker Akron, Ohio

April 1, 2026. I have been trying for over 15 minutes to talk to someone and all I get isn’t stupid AI that doesn’t respond to my question all I wanted to know was if craft Jell-O makes pistachio pudd

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There is no one to talk to on the customer service phone line. I've been trying for 15 minutes to get someone to talk to. Very poor customer service.

Cons:
  • Very poor customer service

Preferred solution: I would like someone to answer a question about a product you have do you carry pistachio pudding anymore simple question

User's recommendation: Don’t try to call Kraft because there’s no one to talk to

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Anonymous
map-marker Greenville, Mississippi

Block cheese that didn't melt for my Macs & cheese.

AI Highlights
  • Kraft block cheese wouldn't melt or blend with milk.
  • It clumped and sank to the bottom of the saucepan; I threw it out after 5-8 minutes.
Kraft Foods - Block cheese that didn't melt for my Macs & cheese.

I purchased some Kraft block cheese for to make mac&cheese for Christmas & the cheese would not melt & blend in with the milk. It just clumped and drop to the bottom of the saucepan. I had to throw it out after trying to get it to mixed with the milk for about five to 8 minutes.

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Shekinahsgroom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bradenton, Florida

Trash Quality

Kraft Mac 'n' Cheese is tasteless garbage. It's just orange-colored dye with no cheese or flavor at all.

Preferred solution: A class-action for fraudulent advertising and not disclosing that this "new" product is absolutely tasteless.

User's recommendation: DO NOT BUY THIS PRODUCT!

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dawn l Rju

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Schaumburg, Illinois

No more bags in the shake and bake

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put the bags back in..that is why people buy the shake and bake..its convienence..i had to use a grocery bag.

Preferred solution: bags back in the shake and bake

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Dana T Qrj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Paper thin cheese

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The wrapper won't peel off, and when it finally does, the cheese shreds apart due to the fact that it is so thin.

Loss:
$13
Pros:
  • Convenient
Cons:
  • Quality

Preferred solution: Nope just won’t purchase Kraft or Heinz products again.

User's recommendation: Purchase a different brand.

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Anonymous
map-marker Red Deer, Alberta

Dissatisfied long-term customer

Ive been buying your KD original for so many years. The pasta these days is just a pile of mush after it is cooked doesnt even taste like the old KD

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Stan Ggr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Talk about short changing the customer!

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AI Highlights
  • The Shake and Bake package had no shaker bags.
  • The box says no shaker bags to cut plastic.
  • The reviewer won't buy again and plans a social media campaign.

I just purchased a package of Shake and Bake. I opened the box, and there were no shaker bags in it.

Then, I noticed that the box says 'NO SHAKER BAGS FOR LESS PLASTIC PACKAGING.' That is a crock of crap. You either need to put the bags back or just call it BAKE. I will never buy another box until the bags are back. The only thing green about this is you save a few pennies per box.

That is just bad marketing. I will be going to social media to campaign against this.

Pros:
  • Good products
Cons:
  • Put the shaker bag back in the shake and bake

Preferred solution: Apology

View full review
Anonymous

I bought Oscar Mayer bacon because I have always. It was the worse bacon I have ever bought. The bacon was so full of fat and it had no taste. What have you done to the bacon I have bought for years?

AI Highlights
  • Oscar Mayer bacon is the worst they've bought.
  • The slices were mostly fat and inedible.
  • They always bought the brand and are disappointed.

I recently bought Oscars Mayer bacon as I have always done. It was probably the worse bacon I have ever bought.

The slices were mostly fat and not able to eat. I was so disappointed because I have always bought that brand. What have you done to my favorite bacon?

Thank you for letting me telll you and I hope I will hear from you. Kathleen Muscarella

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Featured
ryan s Gbh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Weight on boxes isnt

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AI Highlights
  • Weight is off from the posted box weight, even with the box.
  • Unclear if weight covers cheese with the package or noodles only; photos on file.
Kraft Foods - Weight on boxes isnt
Kraft Foods - Weight on boxes isnt - Image 2
Kraft Foods - Weight on boxes isnt - Image 3
Kraft Foods - Weight on boxes isnt - Image 4

Ive gotta complaint i have my food scale and your weights are off, so significantly that even with the box it still doesnt weigh out to the posted box weight. Now is the weight combined with the cheese too like a package unit or noodles only i have pics as well.

Please let me know at your earliest convenience.

Still a huge kd lover tho, thx for being a part of my entire life

Sincerely;

Ryan Sales

Pros:
  • Awesome cheese
Cons:
  • Improperly weighed

Preferred solution: Not sure free deluxe kd!!

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Vicki C Tkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't see the product anymore

I'm looking for Kraft mixed string cheese haven't seen in a while. Have it discontinued? Have they took it from the market?

Preferred solution: Kraft mixed string cheese

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Susan W Fch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

AI Highlights
  • The 30 oz Miracle Whip is moldy.
  • Date code 22 APR 2024 09:37CP03; purchased at Publix for $9.69.
  • No receipt is available; replacement is requested.
Kraft Foods - Defective product
Kraft Foods - Defective product - Image 2
Updated by user Oct 31, 2024

have not spoken with anyone

Original review Oct 30, 2024

I opened a 30 oz. size Miracle Whip container today, and it is moldy.

It is dated 22 APR 2024 09:37CP03, UPC code 21000 0****.

I bought more than one a while back and no longer have the receipt. The price at Publix is $9.69, and I would appreciate a replacement.

Loss:
$9
Pros:
  • Excellent food
  • And this is the first time this has happened
Cons:
  • Dinner did not turn out as good without the miracle whip

Preferred solution: Full refund

User's recommendation: buy as needed-don't keep backstock

View full review

About

Related Companies

The Kraft Heinz Company, Oscar Mayer, Ore Ida, Velveeta, Tassimo

Summary

Kraft Foods Inc. is the largest beverage and food company in the United States and as well the second largest in the world after its rival Nestle SA. Philip Morris Inc. acquired Kraft in 1988. However in 2007, Kraft Foods Inc. announced its 88.1 to be bought from Philip Morris. At the present time, Kraft Foods Inc. is an independent publicly held company. The company is based in Northfield, Illinois, USA. The European corporate office is in Cheltenham, Gloucestershire, UK. Kraft Foods Inc. distributes its well-known brands in 155 countries of the world. In 2008, Kraft Foods became a part of the Dow Jones Industrial Average. Some of the most famous brands produced by the company are Arrowroot biscuits, Boca Burger, Breakstone's, Country Time powdered drink mix, Handi-Snacks etc.

Kraft Foods reviews and complaints

Kraft Foods is ranked 285 out of 3288 in Food Manufacturers category

Area Served

USA

Payment Methods

VISAMasterCard

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