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Kraft Foods

Kraft Foods

www.kraftfoods.com
What is your customer experience with Kraft Foods?

Kraft Foods Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Kraft Foods has 2.1 star rating based on 228 customer reviews. Consumers are mostly dissatisfied.

  • 25% of users would likely recommend Kraft Foods to a friend or colleague.

  • Rating Distribution
  • Pros: Sliced and shredded cheeses, Being able to address issue with product, Some good products.
    Cons: Disengaged customer service and terrible taste quality, New one, Quality and customer service.

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Media from reviews

Kraft Foods - Defective product
Kraft Foods - Defective product - Image 2Kraft Foods - Weight on boxes isntKraft Foods - Weight on boxes isnt - Image 2Kraft Foods - Weight on boxes isnt - Image 3Kraft Foods - Weight on boxes isnt - Image 4Kraft Foods - Mac and cheese bowl
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Top Kraft Foods Reviews

Positive Review

"Weight on boxes isnt"

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Ive gotta complaint i have my food scale and your weights are off, so significantly that even with the box it still doesnt weigh out to the posted box weight....

Critical Review

"I simply wanted to know if I still had a subscription but I had to pay to talk to someone"

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I do not like jumping through hoops to get a simple answer. And here we are again. You're making me write more than I want to. User's recommendation: Let...

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kraft cheese date container box expiration date expiration hello mac package
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Vicki C Tkg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Don't see the product anymore

I'm looking for Kraft mixed string cheese haven't seen in a while. Have it discontinued? Have they took it from the market?

View full review

Preferred solution: Kraft mixed string cheese

Featured
ryan s Gbh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Weight on boxes isnt

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Kraft Foods - Weight on boxes isnt
Kraft Foods - Weight on boxes isnt - Image 2
Kraft Foods - Weight on boxes isnt - Image 3
Kraft Foods - Weight on boxes isnt - Image 4

Ive gotta complaint i have my food scale and your weights are off, so significantly that even with the box it still doesnt weigh out to the posted box weight. Now is the weight combined with the cheese too like a package unit or noodles only i have pics as well.

Please let me know at your earliest convenience.

Still a huge kd lover tho, thx for being a part of my entire life

Sincerely;

Ryan Sales

View full review
Pros:
  • Awesome cheese
Cons:
  • Improperly weighed

Preferred solution: Not sure free deluxe kd!!

Susan W Fch

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Defective product

Kraft Foods - Defective product
Kraft Foods - Defective product - Image 2
Updated by user Oct 31, 2024

have not spoken with anyone

Original review Oct 30, 2024

I opened a 30 oz. size Miracle Whip container today, and it is moldy.

It is dated 22 APR 2024 09:37CP03, UPC code 21000 0****.

I bought more than one a while back and no longer have the receipt. The price at Publix is $9.69, and I would appreciate a replacement.

View full review
Loss:
$9
Pros:
  • And this is the first time this has happened
  • Excellent food
Cons:
  • Dinner did not turn out as good without the miracle whip

Preferred solution: Full refund

User's recommendation: buy as needed-don't keep backstock

Jolene V Dqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mac and cheese bowl

Kraft Foods - Mac and cheese bowl

Hello, I am writing to you because my daughter just had one of your microwave mac and cheese bowls catch fire in our microwave.

View full review

User's recommendation: Be careful with the mac and cheese bowls we just had one catch fire after 1 minute in the microwave

Karla A Oiq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I simply wanted to know if I still had a subscription but I had to pay to talk to someone

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I do not like jumping through hoops to get a simple answer. And here we are again. You're making me write more than I want to.

View full review
Pros:
  • Good recipes
Cons:
  • No customer service

User's recommendation: Let customer service actually be a person!

Niccole Arc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Denver, Colorado

Tried to find out how to get Ora Ida potato chunks.

Updated by user Nov 30, 2024

Tried desperately to buy one if your products with no success nor did anyone answer my questions . Terrible customer service .

Original review Nov 15, 2024

Lots of work trying to reach someone and filling out the answers to questions asked again and again and after 2 days of trying I still have no answer. Terrible customer service .it's no wonder you have so many pissed off customers .

I wasn't annoyed. I just wanted to buy one of your products

but after my experience with your website, I will try to find another manufacturer that values my business.

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Roger R Uou

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Verified Reviewer

Being a customer for years, I am not happy with...

Being a customer for years, I am not happy with how thin the individual sliced cheese has become...You can't even open it without it falling apart..Come on, slice it thicker like it always was..

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Joseph S Tus

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Verified Reviewer

Worm in food

Kraft Foods - Worm in food

What's the process in your warehouse for checking the noodles when they come out? My 8-year-old daughter just found a caterpillar in her mac and cheese.

That is disgusting and it ruined our whole dinner. Maybe the media should hear about this!

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Trinity S Rig

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Verified Reviewer

Maggots in box. Not even close to expired.

Kraft Foods - Maggots in box. Not even close to expired.
Kraft Foods - Maggots in box. Not even close to expired. - Image 2

I am extremely disappointed. My family has used kraft macaroni for a long time for an easy meal.

We just had a baby so we decided to make kraft macaroni while tending to our 1 week old son. When we dumped the box of noodles into the pot there were live maggots swimming around in it. This is not acceptable, the box wasn't even close to expired and our cupboards and house are clean. I am extremely disappointed because this is disgusting, and if we were not paying close attention (which definitely could have happened because we were tending to a newborn), we could've missed it and ended up eating maggots.

I feel like I can't enjoy kraft macaroni anymore, and I don't feel comfortable buying your products anymore, and that makes me sad. I am never one to complain like this, but this is a big issue to me and I believe it absolutely needs to be addressed.

I can send video proof as well as a picture of the expiration date on the box. Thank you.

View full review

Preferred solution: Apology

Caryl M Zlg

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Verified Reviewer

Garlic Allergy

Hello,

I have a complaint in regards to your Kraft Salad Dressing.

To start, I have an allergy to garlic. The complaint is that you have recently added garlic to your French Dressing and I cannot find Russian on the shelves anymore. There are very few dressings to which you don't add garlic. So, please can we have the old French dressing back? My salads are very blah when I can't put dressing on them.

Thank you,

Caryl Muntean

View full review
Cons:
  • Garlic added to everything

Preferred solution: Take the garlic out of some dressing, so people with allergies have something to put on our salads

Joe L Qot

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Verified Reviewer

Their Ritz veggie cracker BAGS THE SEAM IS NOT SEALED

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Kraft Foods - Their Ritz veggie cracker BAGS THE SEAM IS NOT SEALED
Kraft Foods - Their Ritz veggie cracker BAGS THE SEAM IS NOT SEALED - Image 2

The Packaging when you try to open the Bag the Seam opens.

Causing Crackers not to be in a proper container

View full review
Loss:
$3
Cons:
  • Mostly good products

Preferred solution: The Package sealing method fixed

User's recommendation: Don’t buy until they fix the seam

Carol F Aji

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Verified Reviewer

Portion size short changed

Kraft Foods - Portion size short changed
Updated by user Apr 08, 2024

I just cited not to proceed with the issue

Original review Mar 09, 2024

I always buy Cracker Barrel cheese slices. My most recent purchase has smaller slices in the same sized package

View full review
Pros:
  • Has always been reliable and of good quality

Preferred solution: Explanation and replacement coupon

User's recommendation: Check the size. Many companies are putting less content in regular packaging

Charlotte B Rfo

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Verified Reviewer
| map-marker Medicine Hat, Alberta

SHRINKFLATION

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Ok!

$2.00 for a box of KD. Firstly, that's ridiculous!

And, secondly, 175 gms??? where it was once 225 gms. SHAME ON YOU!!!

This incenses me. I'm not the only one.

EXPLETIVES TO HEINZ. I'll buy another brand, not only KD, but ketchup and others.

View full review

User's recommendation: Buy another brand and boycott Heinz.

Michael R Zrj

Mac and cheese caught fire.

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Kraft Foods - Mac and cheese caught fire.

Our Mac and cheese caught fire in the microwave. We made one and it was fine.

Made a second one and it combusted. Unsure if there was a foreign substance in the container from manufacturing.

View full review

Preferred solution: Replacement of microwave tray.

User's recommendation: Be careful with this lot number

Anonymous
map-marker Dearborn, Michigan

Philadelphia Original cream cheese

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Kraft Foods - Philadelphia Original cream cheese
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Kraft Foods - Philadelphia Original cream cheese - Image 3
Updated by user Feb 28, 2024

I’m very disappointed that they never responded to our molded whipped cream cheese!!

Original review Feb 06, 2024
Hello to ever this may concern;
My grandma doesnt know how to connect yall so I decided to help her. She bought the Philadelphia Original Cream Cheese from Price Chopper here in Raymore, Mo 64083 on 1/5/2024 and on the bottom of the container it has a expiration date of 3/1/2024.

Well I wanted to eat a bagel with cream cheese and I operate container that is always stored in the Refrigerator and it was covered in mold! I was shocked I think thats crazy that my grandma bought a product and it didnt even last the whole time was supposed too.

I do have photos of the container. The mold and the expiration date as well just dont know how to upload them on here.
Thank you and hope to hear from you soon
View full review

User's recommendation: Don’t buy unless you use fast

Aitana Ekg

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Mold on cheese purchased Jan 20 2024

Kraft Foods - Mold on cheese purchased Jan 20 2024
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Kraft Foods - Mold on cheese purchased Jan 20 2024 - Image 3
Contains 1 confidential file for company representatives

My name is rachel bramer I live in Ashkum Illinois. I purchased a brick of kraft extra sharp cheddar cheese yesterday the 20 of January from the Watseka Illinois Walmart, and its expiration date is 22 May 2024-S-09-09-10:40 A and the brick of cheese is really moldy .

View full review
Loss:
$3

Preferred solution: Full refund

About

Related Companies

The Kraft Heinz Company, Oscar Mayer, Ore Ida, Velveeta, Tassimo

Summary

Kraft Foods Inc. is the largest beverage and food company in the United States and as well the second largest in the world after its rival Nestle SA. Philip Morris Inc. acquired Kraft in 1988. However in 2007, Kraft Foods Inc. announced its 88.1 to be bought from Philip Morris. At the present time, Kraft Foods Inc. is an independent publicly held company. The company is based in Northfield, Illinois, USA. The European corporate office is in Cheltenham, Gloucestershire, UK. Kraft Foods Inc. distributes its well-known brands in 155 countries of the world. In 2008, Kraft Foods became a part of the Dow Jones Industrial Average. Some of the most famous brands produced by the company are Arrowroot biscuits, Boca Burger, Breakstone's, Country Time powdered drink mix, Handi-Snacks etc.

Kraft Foods reviews and complaints

Kraft Foods is ranked 311 out of 2382 in Food Manufacturers category

Area Served

USA

Payment Methods

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